When will I receive my items
l Item Processing Time
It normally takes 3-7 business days for us to process your orders,such as check ing product quality, packaging products, transporting products to logistics companies etc. to ensure we must provide a perfect shopping experience. Non-stock items will be sent out according to different processing time. You can check it from product page. The time we are talking about is a working day and may be delayed if we encounter holidays.
Note: Custom-made products such as special occasion dresses, processing time is long than other products, please wait patiently.
l l When will I receive my items after I place an order?
here are three key factors that will decide when you will receive your items.
Different countries may support different payment methods.
PS: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, strikes as well as war, etc.
l l How can I trace my order?
As to the order status and shipping information of your package, we will resend a email of your tracking number and provide the tracking site to follow your package. we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. Sometimes, the packages may be delayed a little. We sincerely believe we can solve the problem for you faster and more satisfactorily.
l l Main shipping methods
There are three shipping methods we will be used, including expedited shipping, standard shipping, super savings shipping. We will arrange the best Courier according to your choice of shipping method and shipping address.
We support the following shipping courier:
1) Expedited Shipping:
Shipping Courier including DHL & UPS & Fedex etc.;
2) Super Saving:
Shipping Courier including Aramex & UPS & TOLL & TNT & e-EMS & USSF & DPD;
3) Free Shipping:
Shipping Courier including Epacket & Yodel & AirSmall & BPost;
l l How much does the shipping cost?
We provide economical parcels, standard transportation and expedited transportation. Different countries and different weight segments have different logistics fees and transportation time. The address page in the shopping process has detailed price and shipping time instructions. We have regular or long-term free shipping activities. During the event, orders that meet the conditions of the event can enjoy the services.
l l For the non-free shipping items or an urgent order
In these two conditions, you should pay for the extra shipping fees. However, the costs may differ according to the following factors:
a.Weight and dimensions of package.
b.The location the package is shipped to (also called the destination country or region) .
l l Shipping Discounts
We offer buyers special shipping discount all the time. Besides, you can get extra rewards on shipping when you buy multiple items or spend a certain amount.Meanwhile, we often have free shipping service event, customers can enjoy free shipping if the orders meet the event condition.
l l Customs & Import Tax
About customs & import tax
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.
In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.
If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
Please find out as much as you can about your import taxes in your own country before completing your order. If you have questions or requests about tax, please contact our customer service email:firstname.lastname@example.org.
If the items are detained by customs, who is responsible for clearance of the items?
If the items are detained by Customs after the ship left the seller's country, the buyer is requested to deal with it？
If a very large order is delivered from China to my country, will customs seize my order?
Yes, it is possible. We suggest you ask the customer service in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.
If custom duties are incurred, who is responsible?
It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country's custom policies.
l l What countries or regions do you ship to
novaher can ship single item samples or large orders to WORLDWIDE.
You'd better note the import tax condition in your own country before ordering.
Following a list of different countries which we can deliver our products Only by DHL, and according the Weight and dimensions of package of your package,the location the package may be or must pay the extra shipping postage: